Privacy Policy
How we collect, use, and protect your personal information.
Contents
1Responsibility
QQPay Pte Ltd and the QQPay group of companies ("QQPay") respects your rights to privacy. QQPay deals with personal information collected by it in accordance with this Privacy Policy ("Policy"). When used in this Policy, "Personal Information" has the meaning given in the Act — being in general terms, information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in material form or not.
QQPay has implemented practices, procedures and systems to ensure compliance with the regulatory Act and Privacy Principles and to deal with complaints and enquiries concerning your Personal Information.
QQPay collects information only by lawful and fair means.
By interacting with QQPay, submitting information to QQPay or signing up for any services offered by QQPay, you are deemed to agree and consent to us (as well as our related body corporates, representatives and/or agents) collecting, using or disclosing and sharing amongst ourselves your Personal Information in the manner set forth in this Privacy Policy.
QQPay built the QQPay app and QQPay web portal as a free app and web portal. This SERVICE is provided by QQPay at no cost and is intended for use as is.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at QQPay unless otherwise defined in this Privacy Policy.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this Privacy Policy.
2Information We Collect
Information required to be collected in compliance with regulatory guidelines, laws governing Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001, and Privacy and Confidentiality issues, and such other laws and regulations as may be applicable from time to time.
Your Account Information
You provide your mobile phone number, your full name and email address when you create an account with us.
Your Remittance Profile
When you apply KYC for remittance through our QQPay Mobile App, we will collect your information as per regulation — including your personal details such as your contact information, full name, national identification card details, address(es), date of birth, nationality, occupation details including employer details, telephone number(s), salary range, source of funds and other relevant contact information, your selfie image, image of your identity card, and your digital signature. This information will only be used for us to verify that you are a genuine person before you are able to send money abroad.
Beneficiary Information
Contact information of other persons that are privy to your fund transfer (e.g. the beneficiary of your remittance order), such as the beneficiary's name, relationship, purpose of transaction, address(es), telephone number(s), national identification card details, bank account information and other relevant contact information.
Customer Support
You may provide us with information related to your use of our Services, including your phone number, your device information and your identity information.
3Log Data
Whenever you use our Service (QQPay Mobile App and QQPay Web Portal), we collect data and information on your phone called Log Data. This Log Data may include information such as your device Internet Protocol ("IP") address, device name, device location, device type, device mobile number, operating system version, the configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics. This data will only be used in case there is an error on the app and we need to troubleshoot the problem. It will not be shared externally or with any third-party individuals or companies.
5Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analysing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
6Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
7Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.
9Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.