FAQs — QQPay

Question 1

How do I register for a QQPay account?

Accepted Answer

Simply visit our website and click "Open a Free Account". Fill in your personal details, verify your identity with a valid ID document, and you're ready to start sending money internationally.

Question 2

How long does a transfer take?

Accepted Answer

Most transfers are completed in real-time or within a few hours. Transfer times may vary depending on the destination country, receiving bank, and local banking hours. We will notify you once your transfer has been sent.

Question 3

What are the fees for sending money?

Accepted Answer

QQPay offers competitive, transparent pricing with no hidden fees. Our fee structure depends on the destination country and transfer amount. You will always see the exact fee and exchange rate before confirming your transfer.

Question 4

Which countries can I send money to?

Accepted Answer

QQPay supports transfers to 50+ countries across Southeast Asia, South Asia, East Asia, Europe, North America, and Australia. Check our Send Money page for the full list of supported destinations.

Question 5

Is QQPay licensed and regulated?

Accepted Answer

Yes. QQ Pay Sdn Bhd is licensed by Bank Negara Malaysia (BNM) with MSB Licence Number 00498. QQ Pay Pte Ltd is licensed by the Monetary Authority of Singapore (MAS) with License PS20200534.

Question 6

What is the maximum transfer limit?

Accepted Answer

Transfer limits vary based on your account verification level and the destination country. Individual accounts can transfer up to MYR 50,000 per transaction. Business accounts have higher limits. Contact us for details.

Question 7

How do I track my transfer?

Accepted Answer

Once your transfer is initiated, you will receive an email confirmation with a tracking reference. You can also log in to your QQPay account to check the real-time status of your transfer.

Question 8

What documents do I need to verify my account?

Accepted Answer

For individual accounts: a valid government-issued ID (passport or national ID) and proof of address. For business accounts: company registration documents, director IDs, and proof of business address.

Question 9

Can businesses use QQPay?

Accepted Answer

Absolutely. QQPay offers dedicated business accounts with higher transfer limits, bulk payment capabilities, API integration, and dedicated account management. We serve SMEs, fintech companies, airlines, telcos, and more.

Question 10

How do I contact QQPay support?

Accepted Answer

You can reach our support team at support@qqpay.io. We aim to respond to all enquiries within 24 hours on business days.

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